5bnw Privacy Policy

1. Scope and Application

This Policy applies to all personal information collected by 5bnw in connection with the operation of the 5bnw online gaming platform, including information collected through the website, mobile-optimized pages, customer support channels, and any other touchpoints where 5bnw interacts with players or prospective players.

This Policy is intended to comply with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, 5bnw also adheres to data handling standards required by PAGCOR as part of its licensing obligations.

By registering a 5bnw account or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein.

2. Information We Collect

5bnw collects the following categories of personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification details (e.g., Philippine national ID, passport, driver's license) collected during account registration and KYC verification.
• Contact Information: Philippine mobile number, email address, and residential address.
• Financial Information: GCash number, PayMaya / Maya account details, bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card information used for deposits and withdrawals. 5bnw does not store full card numbers; payment data is tokenized.
• Account Activity Data: Login history, game play history, wagering records, deposit and withdrawal history, bonus usage, and responsible gaming tool settings.
• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and session duration collected automatically when you access the Platform.
• Communications Data: Records of your interactions with 5bnw customer support, including live chat transcripts and support ticket history.
• Preference Data: Language preferences, notification settings, and marketing communication preferences.

3. How We Collect Your Information

5bnw collects your personal information through the following means:

• Direct Collection: Information you provide when registering a 5bnw account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically through cookies, web beacons, server logs, and similar technologies when you access and use the Platform.
• Third-Party Sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and, where required by law, information from government databases for anti-money laundering compliance purposes.

4. How We Use Your Information

5bnw processes your personal information for the following purposes, each of which has a lawful basis under the Data Privacy Act:

• Account Management: To create, maintain, and secure your 5bnw account, including verifying your identity and age (21 years and older as required by PAGCOR regulations).
• Service Delivery: To process deposits and withdrawals in Philippine Peso (₱ / PHP), provide access to games, and deliver the core features of the 5bnw Platform.
• Legal and Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering laws (AMLA), the Data Privacy Act, and other applicable regulations, including mandatory reporting obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session timers, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 5bnw Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may withdraw this consent at any time.

5. Disclosure of Your Information

5.1 Service Providers. 5bnw shares personal information with trusted third-party service providers who assist in operating the Platform, including payment processors (GCash, PayMaya, and Philippine banks), KYC verification providers, game software providers, cloud hosting providers, and customer support platform providers. These providers are contractually bound to process your data only as instructed by 5bnw and in accordance with applicable law.

5.2 Regulatory and Law Enforcement Authorities. 5bnw may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other government authorities where required or permitted by Philippine law.

5.3 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of 5bnw's assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

5.4 No Sale of Personal Data. 5bnw does not sell, rent, or trade your personal information to any third party for their own independent marketing or commercial purposes.

6. Data Retention

5bnw retains your personal information for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and identity records are retained for a minimum of five (5) years following account closure, as required by PAGCOR and AMLA regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years.
• Marketing preference records are retained until you withdraw consent or close your account.

When personal information is no longer required for the purposes for which it was collected and no legal retention obligation applies, 5bnw will securely delete or anonymize it.

7. Data Security

5bnw implements appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 5bnw Platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls limiting access to personal data to authorized 5bnw personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Multi-factor authentication options for player accounts.

While 5bnw takes data security seriously, no system is completely immune to risk. You are encouraged to use a strong, unique password for your 5bnw account and to enable any available security features.

8. Cookies and Tracking Technologies

8.1 What Are Cookies. Cookies are small text files placed on your device when you visit the 5bnw Platform. They help us recognize your device, remember your preferences, and understand how you use the Platform.

8.2 Types of Cookies Used. 5bnw uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized where possible.

8.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 5bnw Platform.

9. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 5bnw:

• Right to Be Informed: The right to know that your personal information is being collected and processed, and the purposes for which it is used.
• Right to Access: The right to request a copy of the personal information 5bnw holds about you.
• Right to Correction: The right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: The right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Object: The right to object to the processing of your personal information for direct marketing purposes.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12 of this Policy. 5bnw will respond to verified requests within thirty (30) days.

10. Protection of Minors

5bnw does not knowingly collect personal information from individuals under the age of 21. The 5bnw Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations administered by PAGCOR. If 5bnw becomes aware that personal information has been collected from a person under 21, it will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the 5bnw Platform, please contact our support team immediately so we can investigate and take appropriate action.

11. Changes to This Policy

5bnw reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via their registered email address or mobile number, or by posting a prominent notice on the Platform. The "Last Updated" date at the top of this Policy will reflect the most recent revision. Your continued use of 5bnw following the effective date of any update constitutes your acceptance of the revised Policy.

12. Contact Our Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact the 5bnw Data Protection Officer:

• Live Chat: Available 24/7 via the 5bnw Platform
• Email: [email protected]

Our team serves players across the Philippines — from Manila and Makati to Cebu, Davao, Quezon City, and beyond. We are committed to responding to all data privacy inquiries promptly and transparently.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been upheld.